Has my order been despatched?

Orders are generally despatched from grüum HQ within 1 working day. As soon as your order is on it's way, you should receive an email confirmation. This can often go into junk//spam so always worth checking there too.

However, in case of any hiccups, you can check the status of your order by logging in to your account and heading to “order history“. All of our deliveries are sent via Royal Mail, so please allow 7 working days for your order to reach you. If it’s been over 7 days and still not got to you, get in touch with us to report your issue - support@gruum.com

Please note - If you order through a special promotion, we may extend our normal delivery time scales up to 28 days if we are exceptionally busy.

Covid-19 UPDATE: Please note deliveries are taking longer as Royal Mail are overwhelmed. Therefore you should allow up to 12 working days from despatch.  

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